Frequently Asked Questions
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ATG e-Power has earned several certifications as a commitment to industry best standards.
How can we help?
Ordering
Shipping
Returns & Exchanges
Sustainability
FAQ
We might have already read your mind. Use the search to find what you are looking for.
ORDERING
- What size should I buy?
- Can I cancel my order?
The platform will process according to the actual order situation.
- What if I want to speak to someone?
- How do you check your package
SHIPPING
- We use all major carriers, and local course partners. You'll be asked to select a delivery method during checkout.
- What is the shipping policy?
- What shipping providers do you use?
- Eff! My package was lost, stolen, or damaged!
RETURNS & EXCHANGES
- How do I return an item?
- What's the return policy?
- I am expecting a refund. How long does this take?
SUSTAINABILITY
- How do you choose what materials to use?
- Where are your products made?
- What are you doing to be more sustainable?
Get in Touch
Have questions about your order, or a general enquiry?